Important Note to Our Lug Community   See Details

To our Lug community,

As the COVID-19 situation evolves, all of us will be adjusting the way we live and the way we work. The health and safety of our customers, community and our team members are the top priority and it will always be at the center of every decision we make.

The Lug team is committed to providing a safe and easy way to get you the products you love and to bring the best possible online shopping experience to you. At this time, we plan to keep shipping orders, while taking extra care to continue to protect the health of our team members. We have been meticulously following the recommendations from local officials and the World Health Organization when it comes to maintaining a healthy and safe environment for everyone who is working in our corporate facility.

Lug is more than just a bag company - we are a community that encourages and supports one another and we will keep you updated and informed on any changes or adjustments to our business in the weeks ahead. To provide you with the confidence in any purchases you make in the upcoming weeks, we will be extending our return policy to 90 days for a limited time.

As we are all practicing the act of social distancing, please remember that social distancing does not have to feel distant. Stay in touch with us through our Lug social pages and trust that our dedicated team is ready to help you in any way we can and we are always ready to welcome you 24/7 on

Thank you for being part of our Lug community and thank you for your loyalty and please stay safe,

Ami & Jason Richter


  1. To be eligible, you must have made a purchase within the last 30 days from, or any of our partners, including but not limited to QVC, Amazon, eBags.
  2. To complete the warranty process, you will need the product PO Number from the white fabric label found on the inside main compartment of your Lug product. Example: 1234-A
  3. Fill in the form below with your information and purchase details.
  4. Create a password to create a Lug account if you don't already have one. (If you already have a Lug account, you can use your current email and password)
    *A Lug account is required in order to verify your purchase
  5. Submit the form and you will receive a confirmation email.
4 digit PO # on inside white label

PO number on white label
(example: "1234-A")

4 digit PO # on Chuggie

PO number on Chuggie
(example: "SUS304")