Toll Free: 1-855-LUG-LIFE (1-855-584-5433)

Office hours are 9:00am - 5:00pm EST Monday to Friday.


Office hours are 9:00am - 5:00pm EST Monday to Friday.

We love hearing from you, so don’t be shy -- say hello! Fill out the form below to send us a message

To track you order, enter your Order Code and Email Address into the form below. Your Order Code (WEBCDN#...) can be found in your order confirmation email.

To check the status of your order, please visit your customer account page here.

If you don't have an account, please Create an Account with the same email address from your order, and you'll be able to see the status of all previous orders.

Are you located outside of Canada / the United States and having trouble finding Lug at a retailer near you? We’ll do our best to put our amazing selection of bags in your hands! Let us know where you are from, and what’s caught your eye today:

We are happy to respond to all press and media inquiries:

Looking to carry Lug products in your store? Looking to offer Lug to your network of retailers? We would be happy to help! Tell us a little about your company, and the complimentary brands that you carry:

Interested in spreading the Lug Love? Let us know and fill out the form below!

Looking to stand out, create memories, and overdeliver on your upcoming special event? Let Lug develop a special custom bag, tote, or collection for your next event or promotional campaign. Our team takes pride in designing each of our products in-house - it's our passion!

Note: minimum order quantities apply.

Your team works hard for you - why not reward them with their next favourite bag? From overnight bags to carry ons, travel passport wallets and commuter shoulder bags, we have the perfect gift for your team. Let's talk!

Note: minimum order quantities apply.

Interested in a career at Lug? Have what it takes to join our talented team? Visit our dedicated Careers page to learn more and submit your resume.