Important Note to Our Lug Community   See Details

To our Lug community,

As the COVID-19 situation evolves, all of us will be adjusting the way we live and the way we work. The health and safety of our customers, community and our team members are the top priority and it will always be at the center of every decision we make.

The Lug team is committed to providing a safe and easy way to get you the products you love and to bring the best possible online shopping experience to you. At this time, we plan to keep shipping orders, while taking extra care to continue to protect the health of our team members. We have been meticulously following the recommendations from local officials and the World Health Organization when it comes to maintaining a healthy and safe environment for everyone who is working in our corporate facility.

Lug is more than just a bag company - we are a community that encourages and supports one another and we will keep you updated and informed on any changes or adjustments to our business in the weeks ahead. To provide you with the confidence in any purchases you make in the upcoming weeks, we will be extending our return policy to 90 days for a limited time.

As we are all practicing the act of social distancing, please remember that social distancing does not have to feel distant. Stay in touch with us through our Lug social pages and trust that our dedicated team is ready to help you in any way we can and we are always ready to welcome you 24/7 on

Thank you for being part of our Lug community and thank you for your loyalty and please stay safe,

Ami & Jason Richter


Gift Wrapping Policy

Holiday Gift Wrapping

We offer holiday gift wrapping with any purchase during this holiday season until December 14th, 2018 12PM EST. 

Gift wrap cost is $6 for each shipped item from or

Holiday Gift Wrapping inlcudes:

  • Individual gift wrap of the item
  • Decorative ribbon
  • Printed card with your gift message

Some items cannot be gift wrapped due to their size. This will be indicated on the product page. 

Eco Packaging Alliance
Our Eco Packaging Alliance

Contributing to global reforestation one tree at a time.

What is Lug's shipping policy?

Please visit the Shipping Policy page for more details. Click Here 

What is Lug's return policy?

Please visit the Return Policy page for more details. Click Here