Important Note to Our Lug Community   See Details

To our Lug community,

As the COVID-19 situation evolves, all of us will be adjusting the way we live and the way we work. The health and safety of our customers, community and our team members are the top priority and it will always be at the center of every decision we make.

The Lug team is committed to providing a safe and easy way to get you the products you love and to bring the best possible online shopping experience to you. At this time, we plan to keep shipping orders, while taking extra care to continue to protect the health of our team members. We have been meticulously following the recommendations from local officials and the World Health Organization when it comes to maintaining a healthy and safe environment for everyone who is working in our corporate facility.

Lug is more than just a bag company - we are a community that encourages and supports one another and we will keep you updated and informed on any changes or adjustments to our business in the weeks ahead. To provide you with the confidence in any purchases you make in the upcoming weeks, we will be extending our return policy to 90 days for a limited time.

As we are all practicing the act of social distancing, please remember that social distancing does not have to feel distant. Stay in touch with us through our Lug social pages and trust that our dedicated team is ready to help you in any way we can and we are always ready to welcome you 24/7 on www.luglife.ca.

Thank you for being part of our Lug community and thank you for your loyalty and please stay safe,

Ami & Jason Richter

FREE SHIPPING ON ORDERS OVER $100

QVC - Frequently Asked Questions

Looking for an answer? You’ve come to the right place!


Only specific Lug bags are RFID protected. In our Lug products, an interior black RFID tag indicates the protected area. 

If you're not satisfied with your purchase for any reason, QVC return policy allows you to send back the merchandise using the return label within 30 days of the date you received the package. For more details, please visit the QVC return policy page: http://www.qvc.com/FAQReturns.content.html

Lug offers a one-year limited warranty covering manufacturer defects only. Any damages resulting from misuse, abuse or from normal wear and tear, included that caused by airlines or other carriers are not covered under our policy. Please visit our Warranty Policy webpage at www.luglife.com/pages/warranty-policy for more details.

Below is the schedule: (the time is approximate. Times are subject to change at QVC’s discretion)

Date: March 3, 2016
Time: 3:16 AM
Product: Puddle Jumper 2
Show Title: Obsessed with Handbags
Date: March 3, 2016
Time: 3:50 AM
Product: Hopper
Show Title: Obsessed with Handbags
Date: March 3, 2016
Time: 1:30 PM
Product: Puddle Jumper 2
Show Title: The Perfect Accessory
Date: March 3, 2016
Time: 10:30 PM
Product: Puddle Jumper 2
Show Title: Handbag & Shoe Shopping with Jane
Date: March 4, 2016
Time: 8:20 AM
Product: Boxer
Show Title: Fashionably Early
Date: March 4, 2016
Time: 2:16 PM
Product: Boxer
Show Title: Shawn Says, Accessorize!

To view your QVC order status, please sign in at QVC.com or contact tracking@luglife.com

QVC sells specific Lug bags that are exclusive to QVC viewers for a set period of time. After this period of time, these Lug bags will become available for online Lug customers to purchase. Please subscribe to our newsletter at www.luglife.com to get the latest news.

Most of them are. However, some Lug bags on QVC have additional features or are offered in different colors. If you would like to inquire about a specific Lug bag, please contact customercare@luglife.com

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COULDN'T FIND AN ANSWER TO YOUR QUESTION?

Don't hesitate to contact us:
mail: customercare@luglife.com phone: 1.855.584.5433